Neuro Rehab & Pain Institute (“we,” “us,” or “our”) is committed to protecting the privacy of our patients. This Privacy Policy and SMS Terms of Service explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic, use our services, or consent to receive SMS text messages from us.
We collect personal identification information that you voluntarily provide to us, including your legal name, mobile phone number, date of birth, and mailing address during your initial patient registration and onboarding process. We may also collect interaction data related to our SMS communications, such as message delivery statuses, response history, and keyword choices (e.g., START, STOP, HELP).
The personal data and mobile phone number you provide are used strictly for clinical and operational healthcare services. This includes:
We maintain a strict zero-sharing policy for all mobile data collected. Your personal information, mobile phone number, and SMS opt-in consent data will not be sold, rented, shared, or disclosed to any third parties, affiliates, business partners, or external entities for marketing, commercial, or promotional purposes under any circumstances. Mobile information is only utilized internally by our clinical staff and our dedicated SMS infrastructure provider to transmit necessary healthcare notifications.
If you consent to receive SMS from Neuro Rehab & Pain Institute, you agree to receive appointment reminders, diagnostic updates, and care notifications. Message frequency varies depending on your medical scheduling and clinical treatment needs. Standard text message and data rates may apply according to your individual mobile service plan. Please check with your mobile carrier for specific billing details.
Your consent to receive text messages is completely optional and can be revoked at any time.
To Opt Out: Reply “STOP” to any text message received from our office. Doing so will immediately terminate your enrollment in our SMS text program, and you will receive no further automated text updates.
To Get Help: Reply “HELP” to any text message received, call our clinic directly at 956-683-9300, or email us at pritimanohar@yahoo.com.
If you have any questions regarding this policy or our data security practices, please contact us at:
Neuro Rehab & Pain Institute